Contact us

Find contact details, information and links for some of our most common enquiries.

If you cannot find the information you need here, please contact estates.enquiries@admin.cam.ac.uk

Maintenance and Minor Works

Repairs and maintenance

The University operates a repairs and maintenance service underpinned by the latest technology and staffed by trained experts.

During office hours (8.30am to 5pm Monday to Thursday; 8.30am-4.30pm Friday) the Control Centre will be staffed by the Estates Division team based at Laundry Farm. Outside of working hours the Control Centre will switch to the University Security Control Centre (24/7 01223 331818).

Maintenance requests can be logged in a number of different ways:

Report via INVIDA (PDF: Raising service tickets with INVIDA Resolve (1.59MB))
01223 (3)37784. Urgent issues should always be notified by phone to enable our team to engage with the caller and ensure the appropriate action is taken.

Minor change or upgrade needed to your building

Is there a minor change or upgrade needed to the building you occupy?Email the team on: MinorWorks@admin.cam.ac.uk

Workplace Services

Catering

Car parking

Grounds maintenance

EDGroundsMaintenanceTeam@admin.cam.ac.uk

Reprographics

Room bookings

Property

Any questions regarding property should be sent to emproperty@admin.cam.ac.uk, including:

Considering purchasing or leasing new land, space or property
Negotiating providing space to an individual or organisation outside of the University
If someone has contacted you to discuss the lease on a University property

Building projects

Making substantial changes to your building or facilities

If you need to make a substantial change to the building you occupy or its facilities, fill in the estates project form.

Requesting new space

If you have a requirement for new space, check our guidance about accommodation requirements.

Suggesting improvements to your space

If you have an idea for how the space you occupy could be used more effectively, read about our Reshaping Our Estate programme.

Sustainability

Environmental sustainability or energy

Sustainable travel

Other services

Below are the contact details and location maps of our main receptions. University staff with a Raven password can find the contact details of an individual member of staff within the Estates Division by accessing the institution's section of the University's Lookup directory.