Asset Management & Maintenance Helpdesk
Asset Management
The Asset Management team are the trusted custodians of the University’s estate. The team is responsible for maintaining inspiring environments that enable the highest levels of international excellence.
Asset Management is made up of: a dedicated in-house first-response team carries out routine maintenance and simple fixes directly and has a range of trade roles from plumbers to electricians; a contract management team that works with a range of experienced suppliers to deliver specialist repairs, larger works and the majority of planned maintenance and a team of Building Surveyors who lead a programme of minor and lifecycle works, as well as building improvements.
Maintenance Helpdesk
The University operates a repairs and maintenance service underpinned by the latest technology and staffed by trained experts.
During office hours (8.30am to 5pm Monday to Thursday; 8.30am-4.30pm Friday) the helpdesk will be staffed by the Estates Division team based at Laundry Farm. Outside of working hours the helpdesk will switch to the University Security Control Centre.
Maintenance requests can be logged in a number of different ways:
 | Via the Invida Resolve mobile application. |
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 | Call the maintenance helpdesk on 01223 337784 Urgent issues should always be notified by phone to enable our team to engage with the caller and ensure the appropriate action is taken. |
 | For ground maintenance issues email the ED Grounds Maintenance Team at: EDGroundsMaintenanceTeam@admin.cam.ac.uk |
Automatic email updates will be sent to the person who requests a maintenance job.