Asset Management - Maintaining the Estate
Delivering safe, compliant, and high-performing buildings across the University
We manage the University’s built estate to ensure it is safe, available, and compliant. Our digital estate is powered by INVIDA for end-to-end visibility, from asset tagging to audit trails.
If you need to contact us, please visit the Contact us page.
How we’re organised
The Asset Management team is organised into three core service groups that work together to keep the University’s buildings safe, reliable, and compliant. Each group is led by a Senior Operations Lead who oversees specialist teams responsible for maintenance, delivery, compliance, data, and long-term estate planning. This structure ensures that day-to-day operations run smoothly while also supporting strategic improvement and investment across the estate.
Reactive Maintenance and Operations
This area manages all day-to-day building issues and ensures that faults are addressed quickly and safely. It includes specialist teams for electrical, mechanical, fabric and building management systems. Each technical discipline is led by an Operations Manager, supported by supervisors, engineers, and technicians who respond to issues across the estate. This group handles everything from power failures and mechanical breakdowns to fabric repairs and emergency callouts.
Delivery and Data
This group oversees contractor management, digital systems, and the data that underpins asset intelligence. It includes teams responsible for engineering contracts, cost management, digital development, PPM scheduling, critical services, analytics, and asset information quality. These teams ensure maintenance partners are performing, planned work is delivered effectively, and the asset register and operational data remain accurate. To enable effective reactive maintenance the purchasing and supplies, the control centre, and control of works teams also play a key part in ensuring issues across the estate are resolved. The team also support the rollout of new technology and process improvements across the section.
Lifecycle, Surveying and Service Management
This area focuses on long-term estate planning, statutory compliance, specialist surveying, and lifecycle replacement projects. It includes building surveyors, project leaders, service managers, energy and sustainability specialists, accessibility compliance, and fabric maintenance operations. These teams assess asset condition, plan future investment, manage replacement programmes, and ensure buildings meet required standards. They also support service-based operations such as lifts, fire systems, and building services.
How the structure supports you
Across all three groups, the aim is the same:
to keep buildings safe, functional, and efficient, while planning responsibly for the future.
The structure ensures:
- Fast response to faults
- High-quality planned maintenance
- Strong contractor performance
- Accurate asset records and data
- Clear statutory compliance
- Intelligent planning for lifecycle replacement
- Consistent service delivery across the estate
Our digital approach (INVIDA)
INVIDA is central to how we operate, ensuring we maintain a single, reliable source of truth for asset and space information. The platform enables staff and contractors to access videos and guides that explain core functions such as logging in, navigating the system, and searching the asset portfolio. Its mobile data capture tools support surveys, asset audits, and QRcode scanning, even when offline. Automated workflows drive inspections, follow-on actions, and approvals, while dashboards present live performance metrics such as SLA achievement, compliance position, and backlog trends. Sensitive information, including asbestos data and restricted floorplan layers, is protected through role based access controls.
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