Changes have been introduced this month (February 2024) to make it easier to keep track of progress on maintenance jobs and to quickly share feedback.
Automatic email updates will now be sent to the person who requests a maintenance job when it moves to a new stage (job assigned, parts received, job completed etc) - there is no longer a need to log in to the portal or to call the helpdesk for updates.
A short survey will be sent at job completion so that instant feedback can be shared. Please do take the time to complete this so that the service can continue to be improved.
Please contact the Estate Maintenance Helpdesk if you would prefer not to receive email notifications, or if you have any other queries about these changes.