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If you are already registered, please click the button below to proceed to the Portal Login page.

H Capitain

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If you have not yet registered, please contact our Repairs Information Coordinator, Heather Capitain on 01223 (3)37784 or email estatefacilitieshelpdesk@admin.cam.ac.uk

All we need to set up your account is your email address and CRSID.

You may have been sent login details previously, if so you can still use them.

The Portal is an easy and effective way to log your maintenance requests and it also enables you and your colleagues to check on the progress of existing calls within your building(s) and avoid unnecessary duplication.

The volume of Portal users has grown considerably over the last year and we want this to continue as we are convinced that it offers you the best possible service.

 

What are the best things about the Helpdesk Portal? Here’s what some of our existing users say…

 

The speed & the fact that each department has a record of the proposed work.”

 

“Once you know what information is required it is a quick and easy system to log calls. Much better than having to send an email.”

 

“It’s so simple to use and keeps all of your calls in one place to check back and keep track when you have several things go wrong at once…”

 

“It can be used outside of normal working hours.”